A burst pipe under the sink. A broken supply line behind the washing machine. A second-floor bathroom that overflowed and is coming through the kitchen ceiling. If you are standing in water right now, stop reading and pick up the phone.
One Call Services answers the phone 24 hours a day, 7 days a week, including holidays. Our IICRC-certified emergency crew (IICRC #163618) is dispatched from our Fremont shop within 60 minutes of your call. We have 30+ years of combined experience handling these jobs. While we are on the way, we will tell you what to do (and what to leave alone) to keep the damage from spreading.
Why the First Hour Matters
Water damage is a race against the clock. Here is the basic timeline:
- Hour 1 to 24: Water soaks into carpet, drywall, subfloor, and insulation. Furniture starts to swell. Paint blisters.
- Hour 24 to 48: Mold begins to grow in damp, dark spaces. Drywall starts to fail. Hardwood floors begin to cup and warp.
- Day 2 and beyond: Mold spreads. Structural materials lose strength. Damage that could have been a $3,000 job becomes a $12,000 job.
This is why we lead with the 60-minute response. Every minute of delay makes the job bigger and more expensive.
Extraction vs. Restoration: What's the Difference?
The terms "water extraction" and "water damage restoration" get used like they mean the same thing. They do not.
Extraction is the urgent first phase. The goal is to get standing water out of your home as fast as possible. That means pumping, vacuuming, and pulling water out of carpet so it stops spreading.
Restoration is the full process. It includes extraction, then drying, then cleanup, then any repairs or rebuilding that is needed. Restoration can take days or weeks. Extraction has to happen in the first few hours.
This page covers the extraction phase. For the full process, see our water damage restoration page.
Our Process
Step 1: 24/7 Dispatch and 60-Minute Response
Call (510) 394-1606. A real person picks up. We ask a few quick questions: where the water is coming from, what rooms are affected, whether you have shut off the water. Then we dispatch a crew. Most calls inside our Fremont service area get a technician on-site within an hour.
Step 2: Stop the Source
If the water is still flowing when we arrive, we help shut it off. That might mean closing a main water valve, capping a broken pipe, or stopping a leaking appliance.
Step 3: Water Removal With Portable Extraction Units
We use portable extraction units to pull water out of carpet, padding, and hard floors. Standing water gets pumped or vacuumed out. We start with the rooms that have the most water and work outward.
Step 4: Moisture Mapping
Once the standing water is out, we use thermal imaging cameras and moisture meters to find water that is hiding. Water hides inside walls, under flooring, and behind baseboards. This step keeps us from missing damage that would turn into mold later.
Step 5: Setting Up Drying Equipment
Before we leave, we set up the drying equipment. We bring in dehumidifiers, air movers, and HEPA air scrubbers. The drying phase usually takes 4 to 7 days. We come back daily to check moisture readings and adjust the equipment.
Step 6: Insurance Documentation
We document everything: photos before extraction, moisture readings, equipment placement, daily progress. This makes your insurance claim move quickly. We bill your insurance directly and work with your adjuster.
When to Call for Emergency Help
Call us anytime you see standing water in your home. Common causes include:
- Burst or frozen pipe.
- Washing machine hose failure.
- Water heater rupture.
- Dishwasher or refrigerator water line leak.
- Toilet supply line break.
- Second-floor bathroom overflow coming through the ceiling below.
- Sump pump failure during a storm.
- Roof leak after a heavy Bay Area rainstorm.
- Sewer backup. For that, see our sewage cleanup page.
Our Equipment
We invest in the equipment that actually moves the needle on drying time.
- HEPA air scrubbers clean the air during the job. This is especially important if the water is contaminated.
- Dehumidifiers pull moisture out of the air and surrounding materials.
- Air movers speed up evaporation from wet surfaces.
- Thermal imaging cameras find water hiding inside walls and under flooring.
- Moisture meters give us hard numbers on how wet materials are and when they are dry.
Working With Your Insurance
Most water emergency claims are covered under a standard homeowner's policy, as long as the damage was sudden and accidental. We bill insurance directly, document everything for your adjuster, and handle the deductible on jobs over $20,000. We cannot promise specific coverage outcomes (that is your insurance company's call), but we give them everything they need to decide.
Our Service Area
We are based at 3269 Seldon Ct in Fremont. Our crews cover the surrounding Bay Area within about 30 miles. That includes Hayward, Newark, San Leandro, and Union City.
